When a service request is created by the SonicWall Technical Assistance Center (TAC), a priority is assigned to the service request based on the problem type. This is included with all EPSS and APSS licenses. for non-critical environments (according to local time zone) This is for licenses named 'Standard Support'.Ģ4 x 7: Around the clock support, including weekends and holidays, for business-critical environments. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.Ĩ×5: Monday through Friday, 8 a.m. The replacement product may be new, or like-new. Support agreements provide for replacement of failing hardware (not applicable to the NSv series) returned to a SonicWall factory. If you need installation or configuration assistance, please contact us for a quote. SonicWall’s support offerings do not include step-by-step installation or configuration of products or services. Support also includes general assistance regarding use and implementation on a limited basis. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. SonicWall support agreements provide technical assistance during the license coverage hours. A SonicWall support license provides telephone and web-based support, unlimited software/firmware updates and upgrades, and hardware replacement for units which have faults.

Sonicwall nsa 2650 factory reset